Sue and Bruce Mitchell
Recently, some airlines have been having computer issues.
It is very convenient to have your boarding pass loaded on your phone, but there is a risk. In case of a computer shutdown or malfunction, it is a good idea to have a paper copy with you just in case.
As you know, stuff happens. The hard copy shows your name, confirmation number and flight information. That can sometimes simplify a problem. With this same thought in mind, always print out your hotel and car confirmations, as well. If you were to arrive at the car rental or hotel and the computers are down, you would have copies of your confirmations.
The other thing I always do is ask the name of the reservation person with whom I am speaking, as well as the phone extension and where the individual is located. This helps if there is any confusion with your reservation.
The airlines always tell you to reconfirm your international reservations prior to traveling. Be aware that hotels, airlines and tour companies overbook. You would hate to show up and be told your reservation is cancelled or they can’t find it. The paper copy will help with the issue.
Also, even though we don’t change our clocks due to daylight saving time, the airlines do, and sometimes schedule changes occur. You should always double check with the airlines to make sure your flight numbers and departure times have not changed.
Did you know that the airlines close the gate doors 10 minutes prior to the departure time on your ticket? Make sure you allow plenty of time to get to the gate. The gate agents will not reopen that door once it is closed for departure.
Also, you might consider cancellation insurance. Most hotels have a very liberal cancellation policy unless you purchase a nonrefundable room. I always say, if you can afford to lose all or part of your money, don’t take insurance. If not, you better take it.
Another little tip is to have the phone numbers of the airlines, hotels and car rental companies with you just in case there is an issue when you travel.
Lastly, double check flight numbers, dates, times, destinations and name spelling, etc. Errors may have been entered in the computer inaccurately. It’s easier to correct errors or mistakes before you travel than standing at a counter somewhere in the middle of the night.
If you have any questions about travel, please contact Sue or Bruce Mitchell, your Cruise Planners travel specialists. Visit our website at redmountaintravel.com. You may also send an email to smitchell@cruiseplanners.com, or call (480) 396-8084.