The biggest fear people have when facing a plumbing or AC problem is, “What is it going to cost me?” said Wayne Decker, owner of PlumbSmart Plumbing Heating & Air.
“That’s why although we are one of the larger plumbing and AC companies in the Valley, we are not typical when it comes to those high prices. Unlike some of our competitors, our technicians have no quotas, and in fact, have the freedom to adjust prices on the jobsite. We care more about the relationship with our customers and want them to feel comfortable with their estimate.”
In fact, Wayne took it one step further after the onslaught of the COVID-19 pandemic. Last April he announced that PlumbSmart would provide free emergency plumbing services to homeowners financially distressed because of the pandemic. “We didn’t want an out-of-work homeowner with a clogged toilet struggling to decide whether to fix the toilet or make a trip to the grocery store,” he said.
Wayne appeared on the local ABC15 Sonoran Living TV show to explain their mission and even got some national notoriety.
“A couple hundred families have taken us up on our offer during the last several months, but even though we serviced their problems for free, we actually gained dozens more customers who applauded our outreach and wanted to support our company and our services,” Wayne said.
“It’s not just about the money. Simply stated, we care more,” Wayne stated. “We serve the entire Valley with one foundational belief — When you are providing a service then you are, by definition, servants, from the point of answering the call to completing the job.”
“Quite simply, we care more,” he continued. “One lady was so blown away, she was weeping in the technician’s arms. The service people also get to experience a feel-good moment when they know they can help others. All our guys have been with us a long time. They appreciate working at PlumbSmart.”
Presently, Wayne always considers providing free service to any customer in extreme financial hardship who is experiencing a plumbing emergency. “All of us at PlumbSmart welcome the opportunity to help those in need when you need us the most.”
If you take a look at PlumbSmart’s website — itsjustplumbsmart.com — you’ll notice the price differences right away. “If there is one thing we know after more than 16 years in the business it’s that plumbers charge too much. Ridiculous charges for quick, simple procedures like clearing a drain are all too common. Proof positive, PlumbSmart will clear your drain through a local cleanout in 15 minutes or less for only $49.95,” Wayne stated.
“At PlumbSmart, there’s never a trip charge and you’ll never overpay for service or repair. We are fully licensed, family-owned and operated with nearly 1,000 5-Star Google reviews, and “A” rated by the Better Business Bureau and Angie’s List. We guarantee the highest quality service with the best warranty in the industry at the lowest possible price.”
PlumbSmart Plumbing Heating & Air is located at 3010 E. Main Street in Mesa. You can contact them at (480) 654-8865, or email them at info@itsjustplumbsmart.com.