PlumbSmart is continuing to grow its commercial plumbing business — offering the same customerfocused, service-oriented approach it’s become known for offering homeowners.
To serve these customers even better, PlumbSmart recently hired a dedicated customer service manager to oversee all commercial plumbing jobs, providing customers with a dedicated contact and shorter wait times.
PlumbSmart has also added more well-stocked, reliable new trucks to its fleet, ensuring customers can look forward to punctual service with a technician who has the tools needed to address any problem they might have.
This includes having specific tools to effectively serve commercial clients. “Commercial structures’ plumbing fixtures are typically different,” said PlumbSmart owner Wayne Decker.
“The size of their drain lines are typically different. You could be dealing with grease traps and other things specific to the restaurant industry, which is different, so you have to have experienced technicians and you have to have the right equipment designed for commercial and industrial applications.”
Additionally, PlumbSmart continues to grow its team with highly skilled and well-trained technicians, providing top benefits and a positive work environment to attract the best in the industry.
“Our reputation is so strong among technicians that they want to work for us,” said Wayne. “We take care of our people, and they appreciate our commitment to taking care of our customers.
We focus on providing our customers affordable plumbing, so we also don’t have quotas or forced sales training.”
Instead, PlumbSmart focuses on training their team to be better technicians, with weekly training sessions. Many technicians also have special expertise in commercial andindustrial plumbing to better serve those customers.
“We made sure we had a group of designated technicians who are trained and experienced in the commercial aspect of plumbing, so our clients always have an expert available if what is required in any given situation goes beyond standard plumbing,” said Wayne.
PlumbSmart is located at 3010 E. Main St., Building 1, in Mesa. To learn more, call (480) 654-8865, or visit itsjustplumbsmart.com.