If you own a vacation rental in the East Valley, you know how competitive the market can be. You want to stand out from the crowd and attract more bookings, reviews, and referrals. But how do you do that?
1. PROVIDE A PERSONALIZED WELCOME
A personalized welcome can make a great first impression on your guests. It can also set the tone for the rest of their stay. You can personalize your welcome by:
• Sending them a friendly and informative message before their arrival, confirming their booking details, and giving them directions and instructions for check-in
2. OFFER A COMFORTABLE AND COZY SPACE
A comfortable and cozy space can make your guests feel at home and relaxed. This can be accomplished by:
• Providing high-quality amenities and features, such as a fully-equipped kitchen, a spacious living room, a comfortable bed, a clean bathroom, fast Wi-Fi, a smart TV, and a climate control system.
3. SHOWCASE THE LOCAL ATTRACTIONS AND ACTIVITIES
Local attractions and activities can make your guests feel excited and curious. Enrich their experience and knowledge by:
• Creating a guidebook or a brochure, listing the best things to see and do in and around the East Valley. You can also provide maps, directions, opening hours, prices, and contact information.
4. COMMUNICATE AND INTERACT WITH YOUR GUESTS
A communication and interaction can make your guests feel supported and appreciated. It can also build trust and rapport. Communicate with your guests by:
• Being available and responsive, by answering their questions, requests, or concerns promptly and politely, and by checking in with them regularly to see how they are doing and if they need anything.
5. COLLECT FEEDBACK AND REVIEWS FROM YOUR GUESTS
Feedback and reviews can make your guests feel valued and heard. You can collect information from your guests by:
Asking them for their feedback and reviews, by sending them a survey or a questionnaire after their stay, and by encouraging them to leave a review on your website or on a platform like Airbnb or VRBO.
Contact Brandon Balsley at (480) 933-8874 or email Brandon.Balsley@grandwelcome.com for more information on available services. Also, check out the website: eastvalleyazrentals.com.